loading…
The work is not finished at merge, deploy, or even launch.
A deploy is an event. Delivery is the result the system produces in real use.
Healthy servers do not guarantee a healthy product. Track whether users complete the workflow, whether operators can recover failures, and whether the business result moves.
| Type | Examples |
|---|---|
| Technical | Error rate, latency, queue depth, model timeout, payment webhook failures |
| Product | Completion rate, abandonment, successful bookings, interview sessions finished |
| Business | Resolution time, support cost, conversion, retention, customer satisfaction |
Production will disprove parts of the original model. Classify the failure before fixing it: product design, code, data, operations, retrieval, prompt behavior, documentation, or user training.
A useful project closeout compares the result with the original target and names the next constraint:
Close the project with evidence We piloted the support assistant with 25 agents. Median resolution time decreased from 12 minutes to 7 minutes, while escalation rate stayed within 1% of baseline. The largest failure category was outdated policy retrieval, so the next milestone is automated knowledge freshness and retrieval regression tests.
Delivery standard Own the path from the original problem to production evidence that the problem improved.